Hotel Western Village Inn & Casino (Sparks, USA)

The guest rooms at Western Village Inn & Casino are spotlessly clean with lots of extra space and soundproof walls. Guests also reported that the decor is modern, the beds are comfortable, there are many modern amenities and there is no smell of smoke in the rooms despite it being a smoking hotel. .

Guests reported that the staff at this hotel are very welcoming and helpful. They go above and beyond to resolve any issues that arise, they genuinely appreciate guests and they are accommodating to special requests. .

This hotel is located in a quiet area away from the crowds of downtown Reno but it is also ideally-located in an area that is within a short drive of the city and close to many restaurants and attractions.

Guests reported that there is a lot of noise around the hotel coming from several sources including loud guests who party late into the night, noisy plumbing, traffic outside, creaky floors and conversations in other rooms due to poor soundproofing. .

The guest rooms at Western Village Inn & Casino are old-fashioned and need some work. Guests reported several issues with the rooms including malfunctioning Wi-Fi, a strong smell of cigarette smoke, cracked shower stalls and stained towels and carpet.

Some guests reported that staff members have a tendency to be rude with guests and requests go unanswered. Also reported was rooms that aren't ready at check-in time with no apologies offered, staff who don't accommodate special needs when requested, cleaning staff who don't replenish toiletries when needed and long waits for service. .