About The Ritz-Carlton, Kuala Lumpur
Discover the exclusive Ritz-Carlton, Kuala Lumpur, and experience a place where ancient rivers converge and a modern city beckons guests to explore the sights, sounds, and flavors of Malaysia. Located downtown in the Golden Triangle business district, our luxury hotel in Kuala Lumpur commands an enviable address in the heart of Malaysia's vibrant capital city, steps away from the upscale boutiques and skyscrapers. Guests at this distinctive five-star Kuala Lumpur hotel can enjoy convenient access to shopping, dining, and entertainment. Home to the magnificent Petronas Twin Towers which is a stroll away, Kuala Lumpur is also rich in culture and traditions. At The Ritz-Carlton, Kuala Lumpur, guests can indulge in soothing spa treatments, and award-winning cuisine or simply relax in the exceptional comfort of their rooms and take in the best that Kuala Lumpur has to offer.
Positive Reviews
positive:
Trademark service.
Guests say the hotel’s staff provides service worthy of the Ritz-Carlton. The professional staff is extremely knowledgeable and will be able to answer any questions you may have. Visitors also highlight the butler service as being a great feature.
positive:
Good in the neighbourhood.
The hotel’s location is away from the hustle and bustle of central Kuala Lumpur but the local Bukit Bintang neighbourhood has a lot going on. Visitors point out there are many restaurants and shops nearby as well as a few parks and a golf course.
positive:
Breakfast and a show.
You can not only enjoy eating your breakfast but see it get created as well. Cesar’s prides itself on its theatre kitchen where you are able to see the chefs in action. There is also a small breakfast buffet available too should you want something more tr
Negative Reviews
negative:
Work in progress.
The hotel is currently undergoing a renovation that is much needed according to guests who say the hotel was starting to feel dated. However, this comes at a cost as visitors note the on going construction is noisy and takes away from the ambiance of the
negative:
Housekeeping makes a mess.
Guests point out that the housekeeping at the hotel struggles at times to perform their tasks. There were instances when the turndown service wasn’t carried out or rooms weren’t cleaned and towels and linens replaced during the day.
negative:
Wi-Fi goes missing.
The Wi-Fi at the hotel can encounter some dead spots in the rooms that can leave you frustrated. Guests say they had trouble locating the Wi-Fi signal in the rooms which is an annoyance when trying to use the internet.