Hotel Samui Orchid the Ocean (Lamai Beach, Thailand)

Many guests find the staff to be friendly and helpful, and note that they go out of the way to provide assistance. Others note that the front desk staff is always smiling and polite.

Several guests like that the rooms are big and spacious, with plenty of natural light. Others say that the rooms may look dated but that they are clean and well maintained.

Guests like that the hotel is far from other tourist spots and the nightlife, and feel that the hotel is ideal for a relaxing getaway. Others say that the area is stunning with plenty of sun and picturesque views, adding to the hotel's intimate appeal.

Many guests find the mini-zoo to be disturbing, with endangered animals and birds confined to small cages with no room to move around and often staring at nothing. Others comment that the animals seem to be well taken care of but feel that the hotel would be better without them.

Some guests note that the restaurant staff is slow and inattentive when taking orders. Others say that the staff is rude and seem to be talking about guests instead of serving them.

A handful of guests comment that the hotel is dated with facilities that are in need of renovation, like the restaurant and villas. Others note that the pools need to be maintained and cleaned more frequently, especially the slippery walkway leading to them.