Hotel Homewood Suites by Hilton Phoenix Scottsdale (Scottsdale, USA)

The front desk staff have received many rave reviews for their courteous and professional customer service. Many travelers have commented that they resolve issues and accommodate special requests with a cheerful attitude and demonstrate genuine concern for their guests' comfort and satisfaction.

Guests often remark that the hotel offers very good value for money, particularly for young families, who love the space and flexibility offered by the one-bedroom and two-bedroom suites. Many are pleased with the "free" amenities which include plenty of parking, speedy and reliable Wi-Fi, a hearty breakfast, and a generous evening reception.

Guests often comment that the hotel is conveniently located near local restaurants and shopping. Old Scottsdale and Camelback Mountain are within a short drive, and architects making the pilgrimage to Taliesin West can get there in under 20 minutes. Many guests appreciate the complimentary on-call shuttle service, which has a five-mile radius.

Though many guests describe the rooms as comfortable, many also find the decor and furnishings a bit "worn" and "dated". A few guests have also had housekeeping oversights or maintenance issues to report.

A few light sleepers on lower floors have been kept awake or woken early by their upstairs neighbor's footfalls. Others have also found the walls too thin, or have been disturbed by the sound of kids playing basketball late into the evening.

Non-smoking guests forced to accept a smoking room generally report a very uncomfortable stay due to the lingering odor. Though most guests find the staff apologetic and helpful with this issue or others, a few others have reported the opposite.