The staff is rude and unhelpful. Service extended by them is bad and timely solutions to problems like elevator issues and room changing is not provided. Rooms are dusty and beds and pillows are uncomfortable. Wi-Fi connectivity is weak and streaming is next to impossible. There are 122 air-conditioned rooms, featuring private bathroom with toiletries and hair dryer, furnished balcony or patio, minibar, equipped kitchen, safe and blackout drapes. Ironing facility is available on request. 24-hour room service is offered. This pet and family-friendly hotel offers free Wi-Fi and free self-parking. A 24-hour reception offers tour/ticketing and concierge services. Amenities and services include meeting rooms, childcare, children’s activities and dry cleaning. There’s a spa and fitness centre. Activities include fishing, diving, snorkelling and golfing. There’s also an outdoor pool and garden. There’s a bar/lounge (Las Nubes) and two restaurants, Azzure (Italian) and Raices (Caribbean), serving all meals. Breakfast is served (surcharge) in both restaurants. Nearby attractions include Cap Gana Golf Club (3 miles) and Cap Gana Puerto Marina (9 miles).
The staff here is excellent. Staff members are helpful, friendly, accommodating and eager to please. They are extremely welcoming and treat guests with great respect. In fact, the staff members are probably the greatest assets the property has and the guests can't stop praising and appreciating them. .
The facilities here are much appreciated as guests enjoy the spa, the pool and the fitness centre, as well as the golf and the water sports. .
There are also good food choices here, owing to the fact that there are several restaurants in the hotel, and local as well as continental food is available. .
Although the hotel facilities are great, the beach is not very scenic or pleasant for a stroll. It is reportedly full of rocks and seaweed and it is far more preferable to enjoy the pleasant weather and sea views sitting by the hotel pool. Seaweed is a big problem in general for beaches in this part of the world and the hotel staff clean the beach of seaweed regularly. .
The hotel has a dress code for the restaurant - a t-shirt to cover the shoulders and closed shoes. Some of the guests find the code a bit restricting and prefer to eat breakfast in their room instead. .
There is free Wi-Fi in the rooms and in the public area and the Wi-Fi signal is sometimes very good, with very few complaints reported. However, at other times, unfortunately, the Wi-Fi signal can jump around, sometimes fine in the rooms, sometimes in the pool area, but not everywhere at the same time. .
Yes, Del Mar by Joy Resorts offers 2 pool areas.
No, Del Mar by Joy Resorts doesn’t allow pets.
Yes, Del Mar by Joy Resorts provides Accessible parking for guests.
Check-in at Del Mar by Joy Resorts is available from: . Check-out time is by .
Del Mar by Joy Resorts is located in Boulevard Zona Hotelera, Playa Juanillo, Cap Cana, , Playa Bavaro, Dominican Republic.