Hotel Ashley Victoria (Blackpool, United Kingdom)

The customer service was said to be good. Reviewers often said they were made to feel welcome by friendly, helpful, attentive and knowledgeable staff.

Plenty of visitors said they were glad to have chosen this reasonably-priced hotel as it provided comfortable and tidy rooms that were usually well cleaned. Guests also appreciated the way each room had its own Sky TV with premium channels such as kids' cartoons and sports. Many said it was fair value for the price they paid.

Reviewers liked the way cafes, entertainment venues and dining options were a short walk away from this hotel. Its location just off the seafront about halfway between the pleasure beach and Blackpool Tower meant guests could easily walk to nearby attractions like South Pier, the beach and promenade.

The consensus among most reviewers was that the rooms offered a decent standard of accommodation for the price. However, guests occasionally said some rooms felt a bit cramped or had unsatisfactorily cleaned bathrooms. Maintenance issues attracted criticism from some quarters. These included weak water pressure, aging mattresses, peeling wallpaper and damaged furniture.

Motorists welcomed the provision of free on-site parking at this hotel because spaces can be difficult to find in various parts of town. Nevertheless, some guests complained that the car park was tricky to negotiate as it was fairly small.

Although many diners said the breakfast was well-cooked and tasty, sometimes the experience was a bit chaotic during peak periods when queues occasionally formed. At times, it was reported certain hot items ran out, which disappointed those diners who had to wait for more to be prepared.